Digital Infrastructure Services

Wales & South West
Date of investment
November 2018
GCP team members
Contributing Sustainable Development Goals


Indigo is a provider of network-critical engineering services in telecom and data centre networks for high-profile customers. They specialise in the design, planning, build, supply, management and maintenance of global networks.

With a head office in Magor, South Wales with operations across UK, EMEA and the USA, employing over 400 people.

We partnered with Ian Duggan, Peter Welch, Ian Gauntlett and their team through an investment in November 2018. We are backing a high calibre management team with deep sector knowledge who have driven the success of the business to date.

Our investment partnership

Indigo is a resilient business with high levels of recurring managed services revenue and excellent quality of earnings. Indigo’s focus on exceptional service delivery has meant they have expanded their service offering to both existing and new customers.

There are positive market drivers and strong growth, driven by trends in FTTH, 5G and Edge DC as well as increased data usage and requirements on network capabilities. Indigo is able to service customer’s end-to-end requirements from design to implementation and ongoing maintenance, network monitoring and support.

The track record of both organic growth and the successful integration of acquisitions have provided scale and a platform for further growth where they are focused on adding complementary services to fulfil the needs of their international customer base.

Strategic support through our Growth Toolkit

Since our investment we have closely supported Ian, Peter, Ian and Kevin with numerous strategic growth initiatives, leveraging our Growth Toolkit and Network:

People & Organisation

  • Recruitment of industry experienced sector Chair
  • Recruitment of CCO and subsequent development of sales team and process
  • Support for employee engagement initiatives, people development strategy and creation of ESG committee
  • Support for wider equity participation through new equity options scheme
  • Support for org structure redesign for scaling following acquisitions

Funding for growth

  • GCP led banking process to refinance incumbent lender and secure acquisition facilities to support buy and build strategy

Driving Growth

  • International expansion with offices established in the US, Germany, Italy and recruitment of Head of US and operational NOC and engineering team
  • Developing new service offerings including key strategic Network Operation Centre in the US and UK
  • Leading buy and build strategy including acquisition of 4Site, a network design business based in Ireland, which is fully integrated into the Indigo group

Systems & Processes

  • Salesforce Lightning Field Service Implementation
  • Salesforce CRM implementation and in-house development
  • Upgrading and investing in new HR system to integrate with ERP systems
  • Development of sales pipeline KPIs and processes

Doing the right thing - our role in sustainable investing

Indigo places significant emphasis on training, development and culture across its international business.

  • Established an ESG committee who define and drive ESG initiatives.
  • Employee engagement through monthly townhalls and bi-annual employee survey.
  • Launched an apprenticeship scheme to train and develop engineering apprentices.
  • Received EcoVadis Gold Sustainability Rating in 2022, placing it in the top 5% of all rated companies.

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