• Sector: Technology, TMT
  • Location: South East
  • Website: www.arrowcommunications.co.uk
  • Date of investment: Aug-16
  • GCP board members: Richard Shaw, James Blake


  • A business communications service provider offering solutions across four principal product groups: Mobile, Fixed, Systems and Data & IT
  • Arrow can trace its roots back to 1995 and has over 4,000 customers including entrepreneurs, SME and multi-national organisations
  • Arrow is highly effective in sourcing, provisioning, implementing and supporting complex technical solutions for its customers -a “service wrap” which is highly valued by its customers
  • Arrow supports customers from all industry sectors, however, there is particular expertise in the Education, Hospitality and Legal sectors.
    The head office is based in Godalming with offices in London, Worcester, Cambridge, Newton-le-Willows, Glasgow and Aberdeen

Why we invested

  • Arrow is a resilient business in a robust market with high levels of recurring contracted revenue and excellent quality of earnings
  • The business communications market is benefiting from the trend towards convergence of solution and billing and continued transition to Cloud hosted/IT services and continues to see significant M&A and consolidation
  • Arrow excels through its service differentiation in areas such as innovation, customer service, ease of doing business and flexibility
  • The experienced and high calibre management team had successfully completed and integrated seven acquisitions in the last six years, making Arrow an excellent platform for growth
  • With a proven track record, the Arrow team are now focused on complementing organic developments with larger acquisition opportunities that strengthen their hosted, data and IT services portfolio

How we are making a difference

  • GCP provided all of the funding for the initial transaction, structuring the deal as a true partnership alongside existing and new management shareholders and ensuring deliverability
  • In addition, a significant acquisition fund has been provided to enable Arrow to continue their ambitious growth strategy and further develop their product and service portfolio and market presence.
  • GCP are providing hands on support and significant added value to the buy and build strategy through assistance in sourcing of targets, deal negotiation and structuring and funding support
  • We also provide strategic board input and support to management as the business scales and enhances shareholder value. Seven acquisitions have been completed to date and the group has almost tripled in size since our investment

I am delighted that GCP has become a major investor in our business and look forward to working in partnership with them in order to help Arrow continue to flourish. GCP has an excellent reputation for supporting SME businesses in the UK and we welcome their support, experience and enthusiasm.

Chris Russell CEO of Arrow Business Communications