Indigo
Digital Infrastructure Services
Contributing Sustainable Development Goals
Background
Indigo is a provider of network-critical engineering services in telecom and data centre networks for high-profile customers. They specialise in the design, planning, build, supply, management and maintenance of global networks.
With a head office in Magor, South Wales with operations across UK, EMEA and the USA, employing over 400 people.
We partnered with Ian Duggan, Peter Welch, Ian Gauntlett and their team through an investment in November 2018. We are backing a high calibre management team with deep sector knowledge who have driven the success of the business to date.
Our investment partnership
Indigo is a resilient business with high levels of recurring managed services revenue and excellent quality of earnings. Indigo’s focus on exceptional service delivery has meant they have expanded their service offering to both existing and new customers.
There are positive market drivers and strong growth, driven by trends in FTTH, 5G and Edge DC as well as increased data usage and requirements on network capabilities. Indigo is able to service customer’s end-to-end requirements from design to implementation and ongoing maintenance, network monitoring and support.
The track record of both organic growth and the successful integration of acquisitions have provided scale and a platform for further growth where they are focused on adding complementary services to fulfil the needs of their international customer base.
Strategic support through our Growth Toolkit
Since our investment we have closely supported Ian, Peter, Ian and Kevin with numerous strategic growth initiatives, leveraging our Growth Toolkit and Network:
Strategic Clarity
Business Shape
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International Expansion - Expanded into the US and established an office with a key anchor client
Proposition
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Service Line Development - Development of sales pipeline KPIs and processes
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Product Strategy - Evolved service desk into fully operational global Network Operations Centre, with hubs in UK and US
Accelerating Growth
Commercial
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Sales/GTM - Improved sales pipeline reporting process to get increased visibility of future opportunities
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M&A - Led the buy and build strategy including acquisition of 4Site, a network design business based in Ireland, which is fully integrated into the Indigo group
- GCP led banking process to refinance incumbent lender and secure acquisition facilities to support buy and build strategy
People & Organisation
Leadership
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Senior Team - Hired Chief Revenue Officer, CFO and internally promoted COO as part of succession
- Hired CPO to lead a new function and Head of US to lead expansion in the region
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Org Structure - Support for org structure redesign for scaling following acquisitions
Talent & Culture
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People Function - Investors in People Gold recognition
- Developed an Employee Value Proposition with the new CPO
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Recruitment Engine - Supported the building of the successful graduate programme
Platform for Success
Finance and Operations
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Operating Systems - Salesforce Lightning Field Service Implementation
- Salesforce CRM implementation and in-house development
- Upgraded and investment in new HR system to integrate with ERP systems
Delivering the Best Outcome
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Maximising Value Through Process - GCP led banking process to refinance incumbent lender and secure acquisition facilities to support buy and build strategy